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Operational strategy formulation:

Analysis and business options evaluation, to determine direction, objectives and measurements

Strategic Planning:

Business plan creation, portfolio management and prioritisation, organisational governance and effectiveness

Business change leadership:

Cross-organisational change and transformation design, mobilisation and execution

Customer service development:

Service development and service culture development

Business reconfiguration:

Business integration, organisational restructuring and benefits realisation

Process-led change:

Process redesign, and continuous improvement

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